These terms and conditions (the “Terms”) apply to the entire contents of this website under the domain name www.lloydsshop.com (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.
1. Disclaimer
This Website is maintained and provided by R.A. Enterprises Ltd (“RAE”), which is responsible for providing the products and services detailed on the Website on behalf of Lloyd's. Lloyd’s makes no representations as to the security, quality or propriety of the Website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in this Website or products or services associated with it. For further information, or in the event a complaint, please contact webeditor@royalacademy.org.uk
RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 341 1053 13.
2. Availability, Prices and Information
The products on the Website are offered subject to availability.
All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.
RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.
3. Ordering
RAE will treat each order for goods, which is confirmed when you click on the "Submit order" button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.
4. Payment
You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non UK Electron. RAE does not retain your card details after processing your payment.
5. Guarantee
If you are not satisfied with your purchase, or it has been damaged in transit, please return it in its original packaging and with all relevant documentation within 14 days. On receipt of the returned item(s), RAE will issue either a refund or replacement(s) subject to availability. Please specify which you would prefer. Refunds will be issued within 30 days of the date on which RAE receives your returned item(s). A refund will be issued for postage paid only if the item is found to be defective or if it was incorrectly supplied from the original order. RAE reserves the right to charge the direct costs for the return of your item if you do not cover this expense yourself. RAE may offset the postage cost which it has incurred against your refund. RAE recommends that you use a recorded delivery service as the parcel remains your responsibility until it reaches RAE. By law, customers in the EU also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (the statutory cooling off period). This applies to all our items except those that have been personalised.
Goods should be returned to RAE at:
Lloyd’s Shop
One Line Street
London
EC3M 7HA
6. Service Access
While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.
7. Privacy Policy
RAE respects your privacy and will use the information you provide to fulfill your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.
8. Links
Connected Lloyd’s and RAE websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE and Lloyd’s make no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
9. Amendments
RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.
10. Limitation of Liability
RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.
11. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you would like further information regarding our products or services, please telephone the Lloyd’s shop on +44 (0)20 7929 7673 or email shop@lloydsshop.com. Our opening hours are Monday to Friday10:00 to 18:00 GMT.
These Terms were issued on 30 March 2007